MUFEX
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English
  • What is MUFEX?
    • πŸ“–Overview
    • 🏦MUFEX's Decentralized and Trustless Approach
    • πŸ“ˆMUFEX Perpetual Trading System
    • πŸ’ŽMUFEX Liquidity Pool
    • πŸ—ΊοΈRoadmap
  • Start Using MUFEX
    • πŸ‘©β€πŸš€Onboarding
    • πŸ’΅Depositing
      • Deposit FAQ
        • What should I do if the deposited currency has not been received?
        • How to solve recharge error?
        • Funds Recovery Guide
    • πŸ“ˆTrading
      • πŸ’ΉOpen/Close Positions
      • πŸ’²Trading Fees
      • πŸ–₯️Market , Limit & Conditional Order
      • πŸ›°οΈTake Profit & Stop Loss
      • 🏝️Isolated Margin/ Cross Margin
      • πŸ“Trading Rules
        • Risk Limit
        • Risk limit Parameters
        • Index Price
        • Mark Price
        • Liquidation Process
        • Margin Mechanism
        • Funding Fee
        • Insurance Fund
        • Auto-Deleveraging (ADL)
      • πŸ“‘Contract Specs
    • πŸ’ŽEarn
    • 🏧Withdrawal
      • Withdrawal FAQs
        • Why Hasn't My Withdrawal Been Credited?
    • πŸ’²Fee Rates
  • Technical Solution
    • πŸ—οΈTechnology Architecture
    • 🏦ZK-Rollup Asset Proof Design
    • πŸ›₯️Dunkirk Asset Recovery
  • What makes MUFEX secure?
    • πŸ“‘MUFEX Security White Paper
      • Security Team and Its Functions
      • Client Security
      • Endpoint Security
      • Network Security
      • Server Security
      • Application Security
      • Smart Contract Security
      • Data Security
      • Physical Infrastructure Security
    • πŸ“”Smart Contracts
    • πŸ”Audit
    • 🐞Bug Bounty
  • Testnet
    • πŸ§‘β€πŸ³Testnet Walkthrough
      • 1️⃣Get started with MUFEX
      • 2️⃣Get Test Tokens
      • 3️⃣Account & Assets
      • 4️⃣Depositing & Withdrawing
      • 5️⃣Trading
      • 6️⃣Earn via MLP
      • 7️⃣Feedback
      • 8️⃣Common Questions
  • Support
    • πŸ””MUFEX Announcement
      • Notice on Upgrade and Adjustment of the Affiliate System
      • MUFEX Upcoming Delisting of Trading Pairs Reminder
      • MUFEX Notice: Delisting of Certain Trading Pairs
      • MUFEX Coin Pair Adjustment Notice
      • MUFEX is Upgrading MLP and Copy Trading Features
      • MUFEX to Discontinue MLP and Copy Trading Services
      • MUFEX Announcement: Notice on Delisting COMPUSDT and GMTUSDT Contracts
      • MUFEX Announcement: System Upgrade and Trading Suspension Notice Postponement
      • System Upgrade and Trading Suspension Notice
      • MUFEX Cryptocurrency Exchange Service Area Statement:
      • Adjusting Parameters for Certain Contract Trading Pairs (2024/2/7)
    • ❓FAQ
      • How to Delete My MUFEX Account?
      • Why is my IP banned from service
      • Can I use MUFEX service if I don't have an web3 wallet
      • Why do I need to deposit first?
      • Why didn't I see the asset balance change after I deposit?
      • Why did I receive an email from Unipass?
      • What is Effective Leverage?
    • πŸ‘©β€πŸ”¬Help Center
    • πŸ“Release Log
    • πŸ‘¨β€πŸ«MUFEX Affiliate Program
    • πŸ’»Social Media & Communities
    • πŸ’ΌBusiness Cooperation
    • πŸ“±Install MUFEX through the App Store
      • How to get an Apple ID in the US
      • How to use Taobao Purchase a non-mainland Apple ID
      • How to install MUFEX iOS TestFlight
    • πŸ™‹β€β™‚οΈEarly Ambassador Program
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  1. Start Using MUFEX
  2. Depositing
  3. Deposit FAQ

Funds Recovery Guide

As a leading global cryptocurrency trading platform, MUFEX utilizes advanced technology and best practices to ensure the security of your assets and provides an efficient and reliable recovery process. If your deposited funds have not been credited to your personal MUFEX account, you can apply for recovery through our online customer service. Our professional team will carefully review each application and assess the feasibility of recovery.

Conditions applicable for recovery:

  • The target address of the blockchain transfer is your personal MUFEX account's deposit address.

  • The status of the blockchain transfer must be "confirmed/successful" and reach a certain block height.

Situations not applicable for recovery:

  • Wrong address: If you entered a wrong address and the funds have already been transferred out of your account, we are unable to assist with recovery.

  • Transfer to a third party: If the funds were transferred to someone else’s account and did not arrive.

Costs for recovering deposited funds:

Fees are only required if the recovery of deposited funds is successful. Details are as follows:

Type of Deposit Recovery
Estimated Time*
Fee*
Outcome

Recovery of old/delisted tokens

2-3 days

Network withdrawal fee

Refund

Deposit not credited

2-3 days

Free

Credited

Deposit of unsupported tokens via supported network

14 days

50 USDT

Refund

Deposit of unsupported tokens via unsupported EVM network

30 days

50 USDT

Refund

If a fee is required, please follow these steps:

  • Contact official customer service to obtain the correct official address.

  • Transfer the necessary fee to that address.

Please note, handling of such issues is conducted solely through official customer service channels to ensure security and effectiveness. Due to factors such as development resources, manpower, and technical complexity, we cannot guarantee successful recovery of funds, nor can all deposits be recovered. Ultimately, the security of your funds is your responsibility, and it is essential to thoroughly understand our services before use.

Disclaimer: This table only includes general situations; some recovery processes may take longer. Many factors can extend recovery times, including unsupported token types and the complexity of the recovery. Fees may change and are not fixed; they may vary based on market conditions, operational costs, and technological advancements.

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Last updated 10 months ago

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